General conditions of sale

Article: Products of any kind offered for sale (e-commerce service) on the Site.

Customer: non-commercial natural person placing the Order and holding full legal capacity.

Order: commitment to purchase all of the Items selected by the Customer via the Site's e-commerce service.

These general terms and conditions of sale (hereinafter "GTC") apply exclusively between any Customer and the company FC DESIGN (hereinafter "Grace & Mila") whose registered office is located at 110 Bis Avenue du Général Leclerc 93500 PANTIN registered in the Bobigny Trade and Companies Register under number 533 680 096.

You can contact one of our advisors by phone at 01 48 91 70 30 or by email at eshop@graceandmila.com

The General Terms and Conditions of Sale are applicable without restriction or reservation to all Items offered for sale on the Site. Any Order on the Site is subject to prior and unreserved consultation and acceptance by the Customer of these General Terms and Conditions of Sale and the applicable prices.

The Customer's "click" on the "I accept" button accessible on the page dedicated to order validation constitutes acceptance of the T&Cs.

These T&Cs take precedence over any other document.

The sale of Articles on the Site is exclusively reserved for retail sale and to individuals.

Under no circumstances may the Site be used by professional seller Customers, alone or in groups, regardless of the method of marketing their products (online marketplaces, shopping malls, intermediaries, physical stores in particular)

The Customer therefore acknowledges and accepts that the Items may only be purchased in quantities corresponding to the average needs of a consumer, both in terms of the number of Items ordered in a single order and the number of individual Orders respecting the usual quantity of an average consumer placed for the same product.

Grace & Mila reserves the right to refuse an order clearly validated by a professional seller Customer.

Each Customer declares to be informed of the unreliability of the Internet network, especially in terms of relative security in the transmission of data, unguaranteed continuity in access to the Site, unguaranteed performance in terms of volume and speed of data transmission and the spread of viruses. Grace & Mila warns each Customer of the need to implement within their computer or portable or mobile equipment a solution and security measures likely to prevent the spread of viruses.

Anyone can freely and free of charge create a customer account via the "Create an account" section.

A customer account is created by completing the form provided to the user of the Site. This account is strictly personal and allows them to identify themselves before confirming each Order. When creating the Customer Account, the Customer enters the data that allows their identification under their full responsibility, control and direction and undertakes to provide complete, accurate and up-to-date information, and not to usurp the identity of a third party, nor to hide or modify their age.

When creating a Customer Account, the Customer chooses their username (email) and password. If the chosen username is already assigned, the system prompts them to choose another one.

Usernames and passwords are personal and confidential. While Grace & Mila takes all necessary precautions and is committed to protecting its Customers' personal data, the Customer is informed of the need to keep their password secret and not to disclose it to any third party, for any reason whatsoever.

If there is suspicion that the username and password have been used by a third party, the Customer must immediately alert Grace & Mila to change their password and/or choose to have their customer account closed.

Grace & Mila reserves the right to close any customer account and consequently refuse any sale to a Customer in the event of non-payment of one or more previous Orders.

In this case, Grace & Mila will send an email to the Customer concerned at the address provided by the latter when creating their customer account, informing them of the deactivation of their username and password and the closure of their account. The Customer will be given eight (8) calendar days' notice so that they may possibly submit their observations to Grace & Mila, without prejudice to the suspension of their Account during the notice period.

In general, the Client is informed that his account may be closed following the Client's first request sent by email to Grace & Mila.

The Items available for sale are those listed on the Site. Offers are valid as long as they are visible on the Site.

They are offered within the limits of availability displayed on the Site.

Grace & Mila reserves the right to withdraw from sale, at any time, any Item present on the Site and/or to replace or modify any information associated with the Items appearing on this Site.

In the event that an Item is unavailable, after placing the Order, the Customer will be informed by email. The Item will therefore be refunded before shipping any other items in the Order or if the Order only includes one Item, the Order will be canceled and refunded directly.

Grace & Mila undertakes to reimburse you as soon as possible and at the latest within 14 days following the cancellation of the Article.

The items for sale on this site are only available for delivery to the following territories: Metropolitan France, including Corsica and Monaco, French Overseas Territories (Réunion, Guadeloupe, Martinique, Guyana), Belgium, Luxembourg, Spain, the Netherlands, Italy, Portugal, Germany.

The characteristics of the Items sold on the Site (photographs, graphics and descriptions of the Items, etc.) are given for information purposes only and may vary over time. Only the visual of the Item displayed at the time of the Order must be taken into account by the Customer. The characteristics and visuals are not contractual.

In the event of errors or omissions relating to the description of an Item, Grace & Mila's liability is limited to the reimbursement of the reasonable costs of returning the Item incurred by the Customer.

Any Order implies an obligation to pay.

The Customer declares to be at least 18 years old and to have legal capacity, or if he is a minor, guarantees to have parental authorization to place his Order.

To place an Order, the Customer must follow the online purchasing process and click on “Order” to submit the Order.

Payment of the Order constitutes acceptance of these General Terms and Conditions, the price of the Items and the content of the Order.

After validation of payment, Grace & Mila sends the Customer an email confirming their Order.

All Orders are subject to prior acceptance by Grace & Mila and are only definitively confirmed after receipt by the Customer of an email confirming the dispatch of the Item(s).

Any Order may be refunded if it turns out that the conditions under which it was made are in breach of these General Terms and Conditions.

If the Customer does not receive any email following their Order, it is their responsibility to contact Grace & Mila customer service in accordance with the procedures described in article 12 of these General Terms and Conditions.

Grace & Mila cannot be held responsible in any way for any data entry or transmission errors attributable to the customer that prevent the delivery of the confirmation email and/or the Order. The Customer is recommended to print the confirmation email for their Order.

For any questions relating to the tracking of an Order, the Customer must consult their customer account on the Site or contact customer service in accordance with the procedures described in article 13 of these General Terms and Conditions.

Prices are indicated on the Site in euros, all taxes included (TTC), excluding shipping costs. They take into account VAT and any discounts applicable on the day of the Order.

Any new taxes or contributions, particularly environmental ones, may be passed on either upwards or downwards to the selling price of the Items.

The prices of the Products are exclusive of delivery costs (postage, packaging and preparation of the package according to the amounts in force).

The amount of shipping costs is specified on the Site before validation of the Order.

Grace & Mila reserves the right to modify the prices of the Items at any time, the Items being invoiced on the basis of the rates in effect at the time of validation of each Order.

The price of the Items invoiced is therefore that indicated when the Order was placed.

Any Order implies an obligation to pay by credit card or instant transfer using a sufficiently funded bank account. The Order is only final upon full payment of the price and fees associated with the Order.

The price charged to the Customer is the price indicated in the Order confirmation sent to the Customer by email. The Order is payable immediately, by credit card (CB, Visa, MasterCard, Amex or by instant transfer via Fintecture).

If the customer chooses delivery to the French overseas departments and territories: AKAZ delivery includes shipping costs and local taxes (VAT, dock dues, and regional dock dues). Taxes are automatically calculated and included in the final price of your order.

The Customer is informed by email, once the Order has been dispatched, that their invoice including delivery costs and VAT applicable on the day of the Order, is accessible online in the customer account.

Payment for your order is made online, at the time of validation, via our secure payment solution Shopify Payments.
We accept the following payment methods:
Bank cards: Visa, MasterCard, American Express
Apple Pay (fast and secure payment from your Apple devices)
Shop Pay (fast payment and the option to pay in installments if available)
All transactions are secured using an encryption protocol that guarantees the confidentiality and integrity of your banking data.
No payment information is stored on our servers.
The order is considered final after confirmation of payment by the banking establishment.

On the application, bank card transactions carried out on the Site are entrusted to a secure online payment platform HIPAY, whose head office is located at 94 Rue de Villiers, 92300 Levallois-Perret Tel: 01 86 99 90 00.

Paypal transactions carried out on the Site are entrusted to the secure online payment platform PAYPAL, whose head office is located at 21 Rue de la Banque, 75002 Paris.

These solutions offer highly secure pages for entering payment data: card number, expiration date, visual cryptogram and bank account IBAN.

These platforms encrypt and then transmit this payment data to the bank, in complete confidentiality and making it inaccessible to a third party.


The Customer can save their bank details to their account. In this case, the data remains encrypted.

The Items are delivered to the delivery address indicated by the Customer when placing the Order at the latest at the end of the period indicated when placing the Order, depending on the country of delivery.

1- Delivery in mainland France and Europe (see countries delivered in section 5)

Grace & Mila undertakes to ensure delivery is made within a maximum of 30 (thirty) calendar days from the order.

2- Delivery in the French Overseas Territories: Delivery times for an order to the French Overseas Territories are 30 days with the carrier AKAZ. In the event of force majeure, such as air strikes, carrier strikes, road or airport blockades due to weather conditions or collective protest movements, fuel shortages, weather conditions affecting the performance of the transport service (frost, snow, storms, hurricanes, floods, etc.), embargoes, wars, riots, acts of terrorism, epidemics and any other event beyond AKAZ's control, delivery times may be extended. In this case, AKAZ undertakes to keep the Customer informed of the progress of the delivery status of their order.

In case of delay:

In the event of a delivery delay compared to the maximum delivery time specified above, the Customer may contact Grace & Mila Customer Service to request delivery within a reasonable additional time. In the event of failure to comply with this new deadline, the Customer may terminate the contract by email or letter and obtain a refund for their Order.

The contract and therefore the sale will be considered terminated upon receipt by Grace & Mila of the email or letter by which the Customer informs it of their decision unless delivery has taken place between the sending and receipt of the email or letter from the Customer.

In the event that the Order is definitively cancelled, the Customer will obtain a refund of the price paid for his Order within 30 days following the date of cancellation by the Customer.

Each delivery is deemed to have been made upon the package being made available to the Customer, in particular by the carrier, as evidenced by the control system used by the carrier.

If the package is damaged or if the Item does not correspond to the Customer's Order, the Customer must initiate the return procedure described in Article 11 below within 14 calendar days after dispatch.

The customer has 14 days from receipt of their order to make a complaint in the event of an incident.

Pursuant to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights and Law No. 2014-344 of 17 March 2014 as transposed into Articles L. 221-18 et seq. of the French Consumer Code, any consumer has the right to cancel their order at any time within 14 calendar days following the date on which they received the Item(s) and this without having to provide reasons or pay penalties.

Under these General Terms and Conditions, Grace & Mila wishes to grant the Customer a withdrawal period extended to 14 calendar days. This withdrawal period expires 14 days after the day on which the Customer or a third party other than the carrier and designated by the Customer, takes physical possession of the Order.

To exercise his right of withdrawal, the Customer must notify Grace & Mila of his decision to withdraw by means of an unambiguous declaration to the following address:

FC DESIGN

Grace & Mila Customer Service

110 bis avenue du Général Leclerc

93500 Pantin

The Customer may also complete and send the model withdrawal form or any other unambiguous statement to the following email address: eshop@graceandmila.com.

If the Customer uses this option, Grace & Mila will immediately send them an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).

After notifying Grace & Mila of their withdrawal in accordance with these provisions, the Customer must return the relevant Item(s) within a maximum of 14 days from this notification. This deadline is deemed to have been met if the Customer returns the relevant Item(s) before the expiry of the 14-day period.

Any withdrawal made after the 14-day period mentioned above cannot be accepted.

Only a new, unworn and unsoiled item will be refunded. The item must be returned in its original packaging, or failing that, in packaging that provides equivalent protection, accompanied by the garment label. The return must be made by post.

Returns by post:

Returns are handled by Grace & Mila in mainland France and Europe, with the sending of a prepaid transport voucher by email following a return request validated on the website www.graceandmila.com. Under no circumstances will Grace & Mila reimburse return shipping costs directly paid by the Customer.

Returns from the French Overseas Territories (Réunion, Guadeloupe, Martinique, Guyana): This is the responsibility of the customer by registered letter or by registered letter with acknowledgment of receipt. Under no circumstances will Grace & Mila reimburse return shipping costs paid directly by the Customer to the Post Office except in the event of a defect or error by Grace & Mila. The customer must contact us before returning their order in order to take advantage of the preferential rates we have with the carrier AKAZ. Once the request has been made, Grace & Mila must put the customer in contact with the carrier so that they can provide them with a return slip by email. The customer will pay for the slip via a secure link provided by AKAZ. The Customer must affix the return label to their package. Then, they must contact AKAZ to arrange delivery of the package to one of their agencies. If the Customer decides to return their order via a carrier other than the one offered by Grace & Mila, the shipping costs remain the responsibility of the Customer. Returns are grouped and made every 15th of the month via the AKAZ service.

To make a return:

- Access to the return portal
The customer goes to the Baback returns portal (link that you provide on your website, in your T&Cs or emails).
He enters his order number and the email address used during the purchase.
- Selection of the item(s) to return
The customer checks the products he wishes to return.
He chooses a reason for return (e.g. incorrect size, defective product, change of mind, etc.).
- Validation and return options
Baback offers the available options (refund, exchange, credit note).
The customer confirms the chosen method.
- Generation of the return label
A prepaid shipping label is automatically generated (according to your return policy).
The customer can print it or display it on their phone if the carrier allows it.
- Preparation of the package
The customer carefully packs the item in its original packaging (if possible) or a suitable cardboard box
- Drop off the package
The customer drops off the package at the relay point or post office indicated on the label.
- Monitoring and treatment
Baback follows the return journey.
Upon receipt and verification of the product, you trigger the refund, exchange or sending of the credit note, depending on what was chosen.

Grace & Mila undertakes to reimburse the Customer as soon as possible following notification of receipt of the return. In the absence of receipt of the Item(s) concerned or proof of shipment within this period, Grace & Mila reserves the right to postpone the reimbursement until the day of recovery of the Item(s) concerned or the provision by the Customer of proof of shipment of the Item(s) concerned.

All sums paid for the Article concerned will be refunded to the Customer, to the Customer's bank account or payment account used for payment of the Article(s), under their Order.

The Customer will receive a confirmation email once the refund has been triggered. The Customer will be able to view the return of their package in the "My Orders" section of their Customer Area.

For any information or questions, to track an order, or to claim the guarantee, the Customer must contact customer service by email at eshop@graceandmila.com or by filling out the contact form located on the contact page of the Site or by telephone at 01 48 91 70 30 (local call) from Monday to Thursday from 9 a.m. to 6 p.m. and Friday from 9 a.m. to 5 p.m.

The Articles are guaranteed against defects of conformity and latent defects under the conditions provided for in articles 1641 to 1649 of the Civil Code and L 2171 et seq. of the Consumer Code, from the date of delivery:



Guarantee of hidden defects

Article 1641 of the Civil Code: the seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them.

Article 1643 of the Civil Code: he is liable for hidden defects, even if he was not aware of them, unless, in this case, he has stipulated that he will not be obliged to provide any guarantee.

Article 1644 of the Civil Code: in the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded, or of keeping the item and having part of the price refunded.

Article 1646: if the seller was unaware of the defects in the item, he will only be required to return the price and reimburse the purchaser for the costs incurred by the sale.

Article 1648 paragraph 1 of the Civil Code: the action resulting from latent defects must be brought by the purchaser within two years of the discovery of the defect.

Legal guarantee of conformity

Article L 2171-4 of the Consumer Code: the seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been made his responsibility by the contract or has been carried out under his responsibility.

Article L 217-5 of the Consumer Code: The goods comply with the contract

1 - If it is suitable for the use usually expected of a similar good and, where applicable:

2 - If it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

If it presents the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling

Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L. 217-7 paragraph 1 of the Consumer Code: Defects of conformity which appear within twenty-four months from delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.

Article L. 217-9 of the French Consumer Code: In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice entails a cost that is manifestly disproportionate to the other option, taking into account the value of the goods or the extent of the defect. He is then required to proceed, unless impossible, according to the option not chosen by the buyer.

Article L 217-10 of the Consumer Code: If repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price refunded.

The same faculty is open to him:

1 - If the solution requested, proposed or agreed upon in application of Article L. 217-9 cannot be implemented within one month following the buyer's complaint;

2 - Or if this solution cannot be achieved without major inconvenience for the latter given the nature of the property and the use he is seeking.

However, the sale cannot be cancelled if the lack of conformity is minor.

Article L 217-11 of the Consumer Code: the application of the provisions of Articles L. 217-9 and L. 217-10 takes place at no cost to the buyer. These same provisions do not prevent the allocation of damages.

Article L 217-12 of the Consumer Code: the action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

The Customer may contact Grace & Mila via the Site's contact form or by email at eshop@graceandmila.com to collect any information relating to the exercise of these guarantees. In accordance with Article 23 of these General Terms and Conditions, the Customer shall contact Grace & Mila as a priority to seek an amicable solution when the Customer intends to invoke one of the aforementioned guarantees.

This guarantee allows the Customer to return the Items delivered defective or not in conformity with his Order for reimbursement under the above conditions.

The Customer acknowledges and accepts that the Order recording systems provide proof of all transactions between Grace & Mila and the Customer.

The Customer acknowledges and accepts that proof of his acceptance of these General Terms and Conditions (and any updates thereto) is demonstrated by checking the box "I accept" on the order confirmation page for each order.

To this end, the Client acknowledges and accepts that the computerized data stored on Grace & Mila's computer servers under reasonable conditions of security and integrity are considered, irrefutably, as proof of acceptance of the terms of the General Terms and Conditions and proof of all transactions between Grace & Mila and the Client.

Consequently, unless Grace & Mila proves a manifest error, the Customer will not be able to contest the admissibility, validity or probative force of the General Terms and Conditions and the content of the Order, on the basis of any legal provision whatsoever which would specify that certain documents must be written or signed to constitute proof.

Thus, these elements constitute evidence and, if produced as evidence by Grace & Mila in any litigation or other proceedings, will be admissible, valid and enforceable in the same manner, under the same conditions and with the same probative force as any document that would be established, received or kept in writing. At any time, the Client has the option to print, download, and keep a copy of the T&Cs on paper and electronic media.

Grace & Mila reserves the right to modify the information contained in this Site at any time and without notice.

Grace & Mila undertakes to describe the Items sold on the Site as accurately as possible and to ensure that the information published there is updated as best as possible.

The Customer acknowledges and accepts that the prices of the Items may vary between the Website and the stores, and that under no circumstances may this price difference be the basis for a request for a total or partial refund of the Items purchased either on the Website or in stores outside of the exercise of their right of withdrawal under the conditions provided for in Article 11 of these General Terms and Conditions.

Grace & Mila cannot be held liable for any breach of its contractual obligations resulting from a fortuitous event or force majeure as defined by the case law of the French courts. Force majeure is an external, unforeseeable and irresistible event.

Grace & Mila will not be held responsible for any non-performance or delay in the performance of Orders caused by events beyond its control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond the control of Grace & Mila and includes in particular (non-limiting list):

1 - Strikes, closures or other industrial actions.

2 - Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation for war.

3 - Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters.

4 - Impossibility of using transport by rail, boat, plane, road or other private or public means of transport.

5 - Inability to use public and private telecommunications networks.

6 - Acts, decrees, legislation, regulations or restrictions of any government.

7 - Strike, failure or accidents in maritime, postal or other transport.

The execution of the General Terms and Conditions will be suspended for as long as the Force Majeure Event lasts and the execution and delivery times will be extended accordingly. Grace & Mila will endeavor, as far as possible, to put an end to the Force Majeure Event or to find a solution enabling it to perform its contractual obligations despite the Force Majeure Event.

Grace & Mila grants the Customer a license limited to personal use of the Site, excluding any professional or commercial use of the Site. This Site or any part of this Site may not under any circumstances be reproduced, copied, sold, downloaded, modified or exploited for commercial or professional reasons without the prior, express, written authorization of Grace & Mila. The Customer must not use techniques allowing the copying of a trademark, logo or any other information (including images, text, models) owned by Grace & Mila without its prior express, written consent. Grace & Mila authorizes the Customer, on a non-exclusive and revocable basis, to create a hyperlink pointing to the home page of the Site on the condition that this link cannot harm the interests of Grace & Mila. In particular, the interests of Grace & Mila could be harmed by inserting a hyperlink that could lead to the belief that the Articles are counterfeit. Under no circumstances can the creation of this hyperlink engage the responsibility of Grace & Mila, in any capacity whatsoever.

Grace & Mila may send Customers information relating to the brand's Articles and commercial offers by mail, email, text message, telephone or via all web spaces managed by Grace & Mila on social networks, subject to prior acceptance.

The Customer has the option at any time to object to these commercial prospecting mailings free of charge, by clicking on the “unsubscribe” link included in each email or by making the request via their online account, by post, by email or by replying STOP by SMS.

Grace & Mila is the exclusive owner of the intellectual property rights to the following elements, without this list being exhaustive:

- On the Articles offered on the Site, on the brands associated with the Articles;

- On the Site, and in particular on its tree structure, on the organization and titling of its sections, on the visual and graphic identity, on its design, on its ergonomics, its functionalities, on the software, texts, animated or still images, sounds, know-how, drawings, graphics and any other element making up the Site;

- On the databases, their structure and their contents, designed and managed by Grace & Mila for the purposes of publishing the Site;

- On all design elements of the Site, whether graphic or technical;

- On the names, acronyms, logos, colors, graphics, or other signs which could be used, produced or implemented by Grace & Mila.

It is therefore prohibited to reproduce in any form whatsoever, directly or indirectly, the elements referred to in this article, as well as to alter the brands, patents, names, acronyms, logos, colors, graphics or other signs appearing on the elements made available within the Site, and more generally to use or exploit these elements other than within the framework of the execution of these terms and conditions.

As such, the reproduction or use of all or part of these elements is only authorized for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited.

Given possible changes to the Site and regulations, Grace & Mila reserves the right to modify the T&Cs at any time.

Only the T&Cs in force at the time of conclusion of the contract will be binding on the customer.

The new T&Cs will, where applicable, be brought to the attention of the Customer by modifying the dedicated page of the Site. The Customer will then be invited to expressly consent to the new version of the T&Cs by clicking on the “I accept” button for each new order.

The latest version of the T&Cs can be downloaded on a reliable and durable medium from the dedicated page of the Site and in accordance with the terms indicated in the Preamble.

These T&Cs are subject to French law.

In the event of a dispute, the Customer will first contact Grace & Mila to seek an amicable solution by contacting customer service.

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Grace & Mila adheres to the e-commerce Mediator Service of FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr. After prior written action by the Customer to Grace & Mila, the Mediator Service may be contacted for any consumer dispute which has not been resolved.

Furthermore, the European Commission has set up an online dispute resolution platform. The platform is accessible at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=FR Any dispute will fall under the exclusive jurisdiction of the French courts of the Client's place of residence, in the absence of an amicable agreement between the Client and Grace & Mila.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.