How do I create my account on the Grace & Mila website?

Do I have to create an account to order?

I forgot my password, how do I find it or change it?

I want to delete my account, what do I do ?

How do I subscribe or unsubscribe to the newsletter ?

Are the items in the basket automatically reserved ?

Can I keep an item I like ?

Can I pick up an order placed online in a shop? (Click & collect)

Can I cancel or change an order I have already placed?

I have no news about my order, what should I do ?

In addition, you should know that...

What payment methods are accepted ?

How do I find an invoice ?

Is my payment secure when I shop ?

How do I use my promotional code when shopping online ?

The payment button does not work. What to do ?

How can I change my delivery address ?

Where is my order ?

Who will deliver my package?

What are the delivery times ?

In which countries are deliveries made ?

How can I collect my parcel that is no longer available in my relay point/post office ?

How can I collect my parcel if I am not present at the time of home delivery ?

I have not received all the items in my purchase. What should I do ?

Why am I being charged when I don't receive my order ?

How do I exchange or return an item purchased online ?

What is the return policy ?

Are the return conditions the same during the sales ?

How long does it take to return the products?

Where can I send my return ?

How are refunds made for items purchased with a promotional code ?

How do I get my money back if I return part or all of my order ?

How long does it take to get a refund ?

Do I have to pay to return items ?

I bought my item on the website and want to return it to the shop, is this possible ?

The items received are not correct or have a defect. What should I do ?

Can I get my money back on a different payment method than the one I used to buy ?

What does it mean to have a credit received ?

I don't want to buy your products online, where can I find them ?

I would like to join your team, where can I submit my CV and cover letter ?

I want to sell your products / make a partnership, who should I contact ?

Why is your brand name Grace & Mila ?

Where do you manufacture your products ?

What does PRC mean ?

What is my size for this item ?

How often are the collections renewed ?

Why don't you make more accessories ?

Why don't you make coats anymore ? I used to love them so much!

I'm looking for a product I saw in the press or on social networks ?

Why are the prices low ?

Are all your products made of natural materials ?

Why do so many of your products say hand wash or dry clean when the material is synthetic ?

What do you use my personal data for ?

I made a mistake in my personal data, how can I change them ?

Is there a Grace & Mila application?

On which networks can we find you?

Register

New Account Register

Already have an account?
Log in instead Or Reset password