How do I create my account on the Grace & Mila website?
Do I have to create an account to order?
I forgot my password, how do I find it or change it?
I want to delete my account, what do I do ?
How do I subscribe or unsubscribe to the newsletter ?
Can I pick up an order placed online in a shop? (Click & collect)
Can I cancel or change an order I have already placed?
I have no news about my order, what should I do ?
In addition, you should know that...
What payment methods are accepted ?
How do I find an invoice ?
Is my payment secure when I shop ?
How do I use my promotional code when shopping online ?
The payment button does not work. What to do ?
How can I change my delivery address ?
Who will deliver my package?
What are the delivery times ?
In which countries are deliveries made ?
How can I collect my parcel that is no longer available in my relay point/post office ?
How can I collect my parcel if I am not present at the time of home delivery ?
I have not received all the items in my purchase. What should I do ?
Why am I being charged when I don't receive my order ?
How do I exchange or return an item purchased online ?
What is the return policy ?
Are the return conditions the same during the sales ?
How long does it take to return the products?
Where can I send my return ?
How are refunds made for items purchased with a promotional code ?
How do I get my money back if I return part or all of my order ?
How long does it take to get a refund ?
Do I have to pay to return items ?
I bought my item on the website and want to return it to the shop, is this possible ?
The items received are not correct or have a defect. What should I do ?
Can I get my money back on a different payment method than the one I used to buy ?
What does it mean to have a credit received ?
What is my size for this item ?
How often are the collections renewed ?
Why don't you make more accessories ?
Why don't you make coats anymore ? I used to love them so much!
I'm looking for a product I saw in the press or on social networks ?