Return procedure

Thank you
for your order

Not completely satisfied with your order?

How does it work?

Step 1 : make a request

I select my items

On your account in the "My Orders" section, select the order and the items you wish to return.

Click on the details of the order, check and quantify the items to be returned and validate your order..

I am waiting for my return coupon

Our services will validate your request within 48 to 72 hours.

You will receive a confirmation email with your return form and your prepaid label.

Step 2 : shipping of the package

I send my package

Slide the return form inside and stick the prepaid label on your package.

Drop off your package at the post office.

My refund arrives

Upon receipt of your package, your refund will be made within 5 to 7 business days.

You will be informed by email.

Have a question?
Contact our customer service [email protected]


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